Is the pad under the carpet ruined?

Urine moves down, and the pad soaks it up. If it has reached the pad, parts of the carpet and pad may need replacing. We tell you what we find, and what it means, before you decide anything.

Pet stains and odors

Pet stains and odors, treated at your home in Los Angeles County

A technician comes to you, finds the spots with you, and tells you plainly how deep the problem went before anything is cleaned. Call (844) 966-2005 any hour, or send a request online.

(844) 966-2005

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Google: 4.9 from 99 reviewsAs of

Illustration: a retriever resting on a living-room carpet in afternoon light. — *Illustration*

What pet owners tell us on the phone

These are the situations people describe, in about the words they use.

It smells like pee, but I cannot find the spot
Old urine can dry out and disappear to the eye. Humane World for Animals suggests a black light to show old spots, which you can outline with chalk. Not every stain is known to glow, so a dark room is a clue, not proof.
I scrubbed it and the spot got bigger
Rubbing is a common mistake. The Carpet and Rug Institute says to blot with a dry white cloth. Work from the edges of the spot toward the middle, so it does not spread.
My dog keeps going back to the same corner
Strong-smelling cleaners can encourage a pet to mark the same place again. Tell us what has already been used on the spot, because that history shapes the plan.
The stain has been there for months
Old stains are harder than fresh ones, and light carpet shows everything. We test a hidden corner first and tell you what we see. We cannot promise that every stain comes out.
Is the pad under the carpet ruined?
Urine moves down, and the pad soaks it up. If it has reached the pad, parts of the carpet and pad may need replacing. We tell you what we find, and what it means, before you decide anything.

How a pet-stain visit goes

Show us the spots
You walk the technician through where the accidents happened and what has already been tried. Then they check along walls, corners and doorways for the places you missed.
Test a hidden spot
Before anything goes on the carpet, a hidden corner is tested. Pretesting is standard advice in the carpet trade, because a wrongly used product, ammonia for one, can change a carpet’s color.
Treat each spot on its own
Marked spots are treated before the room is cleaned, not as an afterthought to it. Heat can set urine into some man-made fibers, which is why we ask what your carpet is made of.
Rinse, extract and check
The room is cleaned and the spots are checked again, by eye and by nose. A spot that still smells after cleaning often points at the pad, and we say so.
Tell you what comes next
You get a plain account of what improved, what did not, and whether the pad or the carpet itself should be replaced. If a smell stays, we say so, because it usually points to what lies under the carpet.

Pets in Los Angeles homes and rentals

Many people in Los Angeles live in rentals and condos, where the carpet may not be theirs to replace. Then the useful question is how far the urine went. A surface problem can be cleaned. A pad problem may call for a different answer, and a landlord or an association may have a say in it.

Humane World for Animals says old dried urine can be invisible, a black light can show it, and urine that has soaked into the padding may mean replacing carpet and padding.Source
Ohio State’s veterinary hospital says that after blotting cat urine, you should use an enzymatic cleaner, never ammonia, and replace the padding if the smell persists.Source

What to do before we arrive

Blot a fresh accident with a dry white cloth and keep the pet away from the spot. Skip ammonia, vinegar and laundry detergent. If you want to use something while you wait, Humane World for Animals and Ohio State’s veterinary hospital both name enzymatic cleaners made for pet waste. Tell us what you used.

Where we do pet stain & odor removal

Pet stain & odor removal comes to your door in all 88 cities of Los Angeles County. A few places to start are below; the service areas page lists every city.

See all 88 cities we serve

Related services

Carpet cleaningHot-water extraction, often called steam cleaning. Hot water and solution go in, and suction pulls the dirt back out.
Area rug cleaningShag, woven and delicate rugs, cleaned in your home or taken off site for a full wash. The fiber decides the method, so viscose and Oriental rugs get a careful look first.
Mattress cleaningStains and odors lifted from the mattress surface. Nobody can remove dust mites completely, so we do not promise it.

See all 12 services

Questions about pet stain & odor removal

Can pet urine be removed from carpet?

Often, when it is treated early and has not reached the pad. If it has soaked into the padding, parts of the carpet and pad may need to be replaced. Nobody can honestly promise that every stain and every smell will come out.

Why not rent a steam cleaner for a urine spot?

Heat can set urine in man-made fibers by bonding its protein to them. That is why the first step matters, and why we ask what your carpet is made of before we start.

How soon should I call after an accident?

Right away is best. Blot, do not rub, and call. The quicker any spill is treated the better, and urine that has soaked into the pad makes the job harder.

When can my pet go back on the carpet?

When it is dry. Drying after extraction often takes 6 to 12 hours, so keep your pet in another room until then. If your pet has a health condition, ask your vet about the products used.

In their words

What customers say on Google

4.999 Google reviewsAs of See all reviews on Google

A selection of our 5-star reviews on Google.

Allison C.October 5, 2026
I particularly liked the way the lead cleaner described the PH balance of the solutions that they were using on our carpets. The acidic neutralizing rinse makes sure the floor doesn’t feel crunchy or sticky when it is dry. That extra step means our floors are very silky and totally residue-free.
Crystal M.September 18, 2026
My kids have turned the giant living room ottoman into a trampoline and it's forever soiled with imprints. Steam cleaning the hefty cloth removed all the dark grime and restored the original bright blue hue. The furniture which is the focus is clean and the living space appears a lot tidier today.
Daniel R.September 14, 2026
Thick outdoor seats were covered in tree algae and bird poop. Power-washings of the tough material killed any dirt from outside. We are pleased to be hosting barbecues from our clean chairs again.